We are committed to providing our customers with the highest quality customer service and support in the industry.
Please contact our customer service team at the number below.
105 Kent St.
Iron Mountain, MI 49801
Phone: (800) 236-8434
Suggestions? Problem with the website? Let us know! Email our webmaster.
Incoming Mail (POP3) Server - requires SSL:
Outgoing Mail (SMTP) Server - requires TLS or SSL:
- Use SSL: Yes
- Port: 995
- smtp.gmail.com (use authentication)
- Use Authentication: Yes
- Port for TLS/STARTTLS: 587Port for SSL: 465
- your full email address (including @plbb.us)
- your email address (firstname.lastname@example.org)
iGuide User Manual
For use in operating your digital set top box.
Note: Requires free Adobe Acrobat Reader to view. Click here to download.
EQUIPMENT RETURN, NON-RETURN FEES. If you cease to be our customer (whether voluntarily or involuntarily), you must contact Packerland Broadband within 7 days of termination of your base level of programming to arrange for an equipment return. Leased equipment must be returned in good working order, normal wear and tear excepted. If we haven’t received your leased equipment within 21 days of termination of your base level of programming, or if the equipment is returned in damaged condition, we will charge you $125 for each modem, $300 for each set top box, $400 for each HD box, or $500 for each DVR, so please promptly attend to your equipment return. We reserve the right to charge these fees to the credit or debit card you have on file with us. If you do not have a credit or debit card on file, a bill for these fees will be sent to you. If you are leasing a HD box or DVR and decide to terminate DVR service or HD access or both, as applicable, you agree to return that advanced equipment (and replace with standard Receiver(s) if you are not terminating your base level of programming), in accordance with this paragraph or we will charge you the stated fees. call 1-800-236-8434 for details.